FAQ
When can you get access to your box ?
You can access to your box from 6:00 am to 10:00 pm 6 days a week
How can you change of box ?
In order to change of box you have to proceed as follow:
- Make a request to the following phone number: +41 21 807 30 25 or the following email address: info@selfbox.ch
- Sign the new contract once Selfbox will have responded favorably to your request
- Carrying out the transfer of your belongings in the new box
How should you proceed to terminate your storage contract ?
- Empty your box
- Go to the reception in order to get the refund of the deposit
- Pay the left month ( Please note that when you start a month this one is due)
How long is the minimum length of a contract ?
The minimum length of a contract is one month
Can you beneficiate of removal men for moving and storing your belongings to your box ?
Unfortunately we don’t provide removal men to our customers in order to carry out their moves or putting their belongings to storage.
On the other hand, we can advise you to ask Balestrafic SA which is a professional of the moving industry to provide you a quote for those kind of services.
Is there humidity in the box ?
There is no humidity in our box.
Indeed, we use containers to provide space to our customers this system is totally waterproof and therefore there is no risk of that humidity penetrates in it.
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